TankLog support

Help for TankLog: Aquascape, the free offline journal for planted tanks and shrimp.

Contact

Email tanklog.support@gmail.com. Include your iPhone or iPad model, your iOS version and what you were doing when it happened. If it helps, tell us which tank and which screen.

Can I move my tanks to a new phone?

Yes. In Settings, use Export to save your full history as a file, then Import it on the new device. You control the file. The app also keeps a few automatic safety copies on your device so a mistake can be undone.

How many tanks can I track?

Up to three, each with its own parameters, schedules, livestock and history.

Why didn't I get a reminder?

Reminders are scheduled by iOS on your device. Check that notifications are allowed for TankLog in the iOS Settings app, and that the care schedule has a due date.

Where is my data?

On your device. Without Cloud Sync, nothing you enter leaves it. See the privacy policy for the full list of what is and isn't stored.

What is Cloud Sync?

An optional one-time purchase planned for a coming update. It backs up your tanks and keeps them the same on every device you sign in to. Details are in the Cloud Sync terms.

How do I delete my data?

Delete a tank inside the app to remove its contents and photos. For Cloud Sync, use Settings, then Cloud Sync, then Delete Account & Data. The privacy policy explains exactly what is removed and when.

Refunds

Apple handles purchases. Use Apple's Report a Problem page.